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Scam warning: BT Brexit phishing email – Which? Conversation

Ransomware BCyber todayJanuary 24, 2020 7

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This phishing email, disguising itself as from ‘BT’, has a Brexit twist. It’s a scam designed to steal your personal data. Here’s exactly what it looks like.

From Netflix to EE and even the Euromillions winners, just when you think you’ve seen it all in the world of phishing emails one will appear with yet another twist.

We know that BT is an attractive brand for scammers to impersonate. Our dicussion on the ‘BT technical support’ phone scam has received more than 3,000 comments since it appeared in 2013.

With Brexit having dominated the news agenda for three years, scammers have seen an opportunity to combine it with the well-known brand in an attempt to extort customer information.

Phishing with a Brexit twist

This fake BT email takes advantage of the UK’s departure from the European Union by imploring the recipient to accept new terms and conditions related to the General Data Protection Regulation (GDPR).

Much like the other phishing scams we’ve seen lately, clicking through will take you to a fake website where you’ll be instructed to enter sensitive information, almost certainly including your payment details.

This isn’t the first time scammers have attempted this, with other efforts being reported on BT’s community forums earlier this year. However, this is the first we’ve spotted with the updated branding.

Our advice on dealing with phishing scams remains the same; check for the telltale signs, such as spelling errors and suspicious-looking email domains.

If you’re not sure, speak directly with the company it’s purporting to be from via its official channels. Do not click through on any links.

BT’s response

We made BT aware of this Brexit phishing email. A spokesperson said:

“BT takes the security of its customers’ accounts very seriously. We proactively warn our customers to be on their guard against scams. This can include fraudsters using a BT bill and account number.

Our scams website has information about the latest scams and how customers can protect themselves, or call us. Recent articles have included phishing, identity theft, courier fraud, pensions and doorstep scams.

BT works closely with all its partners to close down fake BT websites and we proactively lookout for phishing sites which we monitor and take down quickly.

Last year alone we closed down over 10,000 rogue websites. We are also working across the industry to help prevent scams and phishing emails.

We will never ask for personal information, including bank details unexpectedly and will never send customers an email with an attachment”

BT also says that if a customer is suspicious about emails, or uncomfortable about what’s being asked, it always recommend they:

⚠ Log in to their My BT account, check account details are up to date and check their bill

⚠ Call its automated phone service to check their balance on 0800 443 311

⚠ Forward the suspicious email to phishing@bt.com then delete it

We would also echo its advice to shred any paper bills and be wary of unexpected calls. Even if someone quotes your BT account number, you should not trust them with your personal information.

If you think you may have been scammed, contact your bank immediately and follow our guide to getting your money back. You should also report the incident to Action Fraud.

Have you received this BT Brexit scam? Have you seen other phishing emails referring to Brexit or other current affairs? If so, let us know about them and help warn others.

This content was originally published here.

Written by: BCyber

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